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Mandap Bazaar International
Maharashtra Industrial Development
Corporation (MIDC) Area, Mira Village Road, Mira Road East,
Dt.Thane – 401104, India

Frequently Asked Question!

Where are you located?

Mandap Mart is headquartered and has a manufacturing unit in Mumbai,India . We also have a sales and customer service center in Monmouth junction, NJ.

We ship most of our products from Mumbai and New jersey,USA. Customers can also pick up goods in either of these locations.

For more information, please visit our Contact Page and About Us

How do I place an order?

It couldn’t be easier to place your order with Mandap Mart. Simply shop for the products you need using our visual navigation. Add them to the cart (you can select quantities before or after you add to cart). From there, just enter your billing and shipping information, choose a payment method and complete checkout.

For bulk orders, you can also request a quote. The process is the same as the above, For details contact:info@mandapmart.com

Do you sell to individuals? Can anyone order from Mandap Mart?

Yes. Although most of our customers are business – party rental companies, hotels, wedding venues, churches, country clubs, etc, many of our customers purchase our products for their homes. Residential customers can still take advantage of bulk pricing and free shipping when applicable.

Do I have to pay sales tax?

We collect sales tax in many states. If we are required to collect sales tax on your order, it will be automatically added at checkout. If you have a tax exempt organization or have a resale certificate and wish to have us remove the sales tax, please contact us.

What is your return policy?

Unfortunately we have a “ZERO RETURN” Policy,having mentioned that,we would emphasis that our products come defect free but incase of a genuine manufacturing defect we communicate on mail to solve the issue

Can I buy a single product?

You can buy one of just about anything on Mandap Mart.com. If an item is not for sale individually, it is most likely very bulky and the sale and shipment of just one would likely yield high damage rates. Please note many larger items such as 72” round tables are note eligible to ship via FedEx, so they must be shipped by freight truck. Many of our customers purchase one product as a sample, prior to placing a bulk order.

How will my order ship?

We Ship your orders through Fedex,UPS and or USPS

Do you ship outside of America?

We don’t typically ship to outside of North America for that matter. We will however ship to a freight forwarder located in the United States, and allow our international customer to arrange shipping from there. This of course requires receipt of cleared payment, and no funny business.

How long is my quote good for?

If you have received a custom quote, it is good for 30 days by default. If your quote has expired, please reach out to your sales rep and they will be glad to renew your quote.

How long will it take to receive my order?

Every effort is made to ship your order as quickly as possible. Most orders leave our warehouses within 2 business days. Transit times will vary, based on the delivery location and shipping method selected. Upon ordering, you will receive an order confirmation email. When your order ships, you will recieve another email with tracking numbers so you can keep an eye on the transit. Rush Orders Many of our customers purchase event equipment in advance of their first event. Please plan ahead and leave enough time to ensure that your order arrives in time for your event. If you have a specific event on the calendar, please consult with a sales representative so we can advise you on the best course of action for receiving your order on time. We can offer shipments with a “freight guarantee”, but please note that Mandap Mart cannot be responsible for rental costs or other costs associated with a late delivery for a specific event.

What are my payment options?

Credit Card – we accept all major credit cards

Check – we accept business and personal checks. Please allow enough time for your check to clear prior to your order shipping.

ACH Collection – Provide us with the same bank account information that appears on your check, and we will process your payment by ACH. This is faster than payment by check. There is a form you can complete at checkout.

Purchase Order – we accept purchase orders and offer net-30 day terms to preapproved accounts such as government agencies and municipalities.

Wire Transfer – please contact us and we will be happy to furnish our wire information

When will my credit card be charged?

Your credit card will be charged immediately upon hitting the “Check out” button on the Checkout page. If something was incorrect or you need to make a change, please contact us immediately and we’ll be happy to assist you.

What is quantity-based pricing?

To serve our broad market of customers, both retail and wholesale, we offer tiered pricing with discounts for larger quantities. Basically, the more you buy the more you can save. Learn all about our pricing schedule here.

The shipping was more than the cost of the product! What gives?

This doesn’t happen a lot, but when it does, it happens with products having a larger volumetric weight or a larger volumetric size.

Products having a larger volumetric weight or a larger volumetric size are too large to ship with FedEx, UPS or USPS. In order to ship these, they must be strapped to a pallet and shipped by freight truck.

The problem with this, is that the freight companies charge by the amount of space the pallet takes up on the truck, and weight. So, when we ship a single product – say it’s a 60” round – that pallet takes up 25 square feet of space on the truck. The freight companies charge for all 25 square feet, hence why it is so expensive. It is only marginally more expensive to add additional products to a shipment because we are just adding weight.

Do you ship to Canada?

We do ship to Canada, and have many Canadian customers. Though the free shipping offer does not extend to our Canadian friends, we have extremely competitive shipping rates to Canada. Learn more about shipping to Canada here.

What if there is damage to my order on delivery?

Due to the large nature of palletized freight shipments, sometimes damage does occur in transit. Obvious indications of possible damage include broken pallets, forklift punctures, broken stretch wrap, etc. Upon receiving your shipment, we ask our customers to inspect it thoroughly for concealed damage, while the driver waits. If you do notice damage, or if the driver is unwilling to wait, write “DAMAGED” near your name on the bill of lading you’ll be asked to sign. This will allow us to file a claim on your behalf. If there is no note of damage on the bill of lading, we will be unable to file a claim and the customer will have to file the claim. Do not refuse a shipment due to suspected damage. Rather, note the damage on the delivery ticket so we can issue replacement products.

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